Shipping policy
RestoraFit
United Kingdom
86-90 Paul Street, London, Greater London, EC2A 4NE, United Kingdom
RestoraFit Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Kingdom
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Kingdom : Free premium shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1–5 business days, Monday to Friday.
- Last Order Time: 12:00 AM (GMT) Greenwich Mean Time (London).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Free Standard Shipping : Estimated Delivery Time: 7–10 business days.
- Express Shipping : Estimated Delivery Time: 3–5 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via Royal Mail, DPD, DHL and UPS.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimise our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@restorafit.co.uk
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalised items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, RestoraFit will cover the return shipping costs.
-Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.